IDEO Service Design A

Paul Levy: Taking Charge of the Beth Israel Deaconess Medical Center (A)

Time, in usual, was a difficult issue in Spain. Americans and Canadians, as well as many other Northern European cultures, are monochronic. This means tasks are performed one by one. Southern European countries—incredibly Spain—are polychronic, meaning many assignments are conducted at once. In addition to these two strategies, Spaniards are synchronous while Americans are sequential […]

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